The following page covers the information that unites two sides - 1) visitors or clients of the particular website Evelostore.com and 2) SIA EVELO (Kaivas street 29/1-32, Riga, LV-1021). This page includes the general terms and conditions for Evelostore client contract on website or show-room store in Riga, Dzelzavas street 120G.
Evelostore website allows its visitors to place an order both as guests and as registered clients. Namely, you are not obliged to register as a client or create a profile in order to make an order, as the 'instant checkout' option allows you to make the purchase as a guest. Individuals can also place an order in our show-room shop in Riga, Dzelzavas street 120G (Rigas Industrial park).
When placing an order on the Evelostore website, add the desired product to the shopping cart and indicate the correct parameters - the number of products, size, and color, if asked. In order to help our clients with choosing the right size, we have created and added the Size charts section. When the product is added to the cart, you are given an option to continue shopping or to proceed with the payment. If you choose the latter one, the five-step checkout process begins:
In our showroom in Riga, Dzelzavas 120G, clients are able to pay both with a bank card or with cash. Payment on our website is possible within Europe through card payment, bank transfer, or PayPal. When the client proceeds with the bank transfer method, Evelostore will send the order confirmation (within one (1) business day) and electronic invoice to the indicated client's e-mail address.
We deliver in whole Europe, including Non-EU countries. Delivery time and costs depend on the chosen method, and the information regarding it can be seen within the Delivery and Costs section. Within the Baltics (Latvia, Lithuania, Estonia) we secure delivery within 1 to 3 business days, while in the rest of Europe - 3 to 7 business days. With working hours of 10 AM to 6 PM during the business days, we guarantee order dispatch within 24 hours of order and its payment confirmation).
If any product from the order is not available (is not manufactured, is not in the stock), we have the right to not accept the order. Evelostore keeps the rights to also proceed with partial delivery (eg. an item missing) in case such a reasonable decision has to be taken in order to secure fast delivery. For instance, an item is not in stock or is stuck in the manufacturing process, which causes delays in delivery time. In such a situation, Evelostore delivers the order in two parts (with a single delivery cost), and we will contact the client beforehand to discuss the best solution.
14-day return policy: Evelostore client has the right to cancel the contract within 14 (fourteen) days of contract creation, without naming the reason. The rights for cancellation will end after these 14 days. The day count begins at the point when the client or third person, which is not the courier, has received the products from the order. In order to use the rights to cancel, the client must inform SIA EVELO (Dzelzavas 120G, Riga, telephone: +37126222282, email: ivo@evelostore.com) about the decision to cancel the contract.
If the client agrees to cancel the contract, Evelostore will refund the money paid for product(s) within 14 (fourteen) days, counting from the moment when product(s) have reached us. However, delivery costs are not covered by Evelostore. The client also has an option to deliver products for free to our shop in Riga, Dzelzavas 120G, without an unreasonable delay of more than 14 days after receiving the products.
The return policy is valid if the client returns products to our address (Dzelzavas 120G, Riga) within these 14 days. Please, consider that SIA EVELO will not consider complaints regarding the returned product evaluation process in cases when returns are done via post or couriers. Namely, the state of returned products can not be evaluated by both sides (client and Evelostore) at the moment of receiving the returned products. Therefore the client agrees to SIA EVELO opinion and evaluation regarding the returned products when sent via post, including the evaluation of visual state and damage of products. Further complaints about the products, that in clients opinion do not match the products returned, will be considered as irrelevant. As a result, we suggest clients return the products to our shop in Riga, Dzelzavas 120G. In such a way, both sides can evaluate the state of returned products.
The client is required to cover the direct costs for delivering the returned products. Clients are responsible for the decrease of product's value if they use products not only to try out the product (eg. wear socks for 30 minutes, test the size and feel) but use it for unreasonable purposes. Within the 14 days when the rights to cancel are valid, the client can use the product only for the purpose of trying it out (without diminishing the quality of the product) - similar to how the product is tested by clients in the shop. Therefore the client, when applying for the rights to cancel, is responsible for the state of the returned product, namely, that the returned products have not lost their value due to intense wear or other damages.
Evelostore does not store copies of client contracts. The rights to cancel the application can be made in free form, but it has to be written in either Latvian, English, or Estonian. Law of the Government of Latvia No.255 of May 20, 2014 “Regulations on distance contract” in cases specified in Paragraph 22, specifies exclusions for rights to cancel:
Evelostore products receive a 2 (two) year guarantee. Invoice or receipt with the time/date of purchase are valid as the guarantee cards and have to be presented when requesting guarantee/applying for guarantee. 1) Manufacturing defects and 2) quality of raw materials are the two issue areas that apply to guarantee requests. If the client experiences such issues, feel free to contact us via email (ivo@evelostore.com) or by phone (+37126222282).
If the product is damaged during the delivery process, please contact Evelostore within 48 (forty-eight) hours after receiving the order. We will evaluate the guarantee request within 10 (ten) days of receiving the request, as stated in the regulations.
Discount codes are distributed to Evelostore followers and clients, offering special discounts over a specific period of time. The distribution is done via various communication channels, such as newsletter, Facebook, and Instagram social accounts. The use of discount codes has the following rules:
For its clients, Evelostore offers the opportunity of buying gift cards, both tangible and electronic forms. Each gift card has a unique code that has to be entered during the checkout process online (voucher code bar), within the first step. Gift cards can also be used or exchanged for our products in our shop in Riga, Dzelzavas 120G.
Evelostore team,
February 2019
